Refund policy

To start a return, you can contact us at billybuiltt@gmail.com. 

  • 30-day return window
  • Customer is responsible for return shipping costs
  • Approved returns are subject to 10% restocking fee + our shipping cost
  • Sale items, promotional items, clearance items are not eligible.
  • Certain items, as indicated on the item listing, are not returnable
  • No refunds will be provided for orders purchased during a giveaways once a winner has been announced. 

  • Items must be unwashed and unworn. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse, or damage. This includes items appearing worn, with makeup or deodorant stains, smelling of fragrances or odors, or with animal hair. 

Exchange

  • If you would like a different size than ordered, return shipping is the responsibility of the customer and subject to availability.
  • Customer is responsible for return shipping costs
  • Item(s) may be exchanged on an order once.
  • No international exchanges
  • Any price differences between sizes will be invoiced to the customer
  • Open a refund request as outlined above, specify the item you would like in exchange 

 

You can always contact us for any return question at billybuiltt@gmail.com.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at billybuiltt@gmail.com.

Order Returned to Sender (RTS)

  • For items returned by the mail carrier: If an incorrect address was entered by the customer, email billybuiltt@gmail.com immediately. If a package is sent with an incorrect address entered by the customer, we will email you, per our discretion we may issue a refund minus 10% restocking fee or the customer may pay the shipping fees to resend the package. 
  • If the customer does not respond to our method of contact within 5 business days, a refund will be issued with a 10% deduction for a restocking fee.